tag:blogger.com,1999:blog-64209710466372715452024-02-08T01:55:49.997-08:00The Blue Locustdeepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.comBlogger29125tag:blogger.com,1999:blog-6420971046637271545.post-51473110561073434532011-11-11T12:54:00.000-08:002011-11-11T12:58:46.813-08:00Smiles cost nothing - catching people doing right<div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span id="goog_2106387657"></span><span id="goog_2106387658"></span><a href="http://www.blogger.com/"></a>This week saw the 2011 WOW! Awards gala final. There were small businesses competing with international organisations in an effort to have their customer service excellence recognised by the biggest not for profit customer service organisation - The WOW! Awards.</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: justify;">The WOW! Awards have been going since x and work with companies such as Cadburys, Scottish Power, Richer Sounds and smaller businesses such as Mayburys Chemist in South Wales. The idea idea is that organisations purchase a licence and customers are given the opportunity to thank employees for the service that they are given. The process has proved to be hugely popular with some amazing stories of people going out of their way to help customers and deliver a top quality service.</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: justify;">Policing has been involved in the WOW! Awards since Merseyside Police joined in 2007. Since then Durham, West Yorkshire, Dyfed Powys, Green Bay (Wisconsin) and Peabody (Illinois) have joined with a further three UK forces asking for further information. The ideal situation in respect of policing seems to be to build the process into a community policing or citizen focus strategy that is aimed at increasing levels of satisfaction and confidence. The process seems to work in policing for two reasons. First the police like the fact that the awards are independent. In other words the police force cannot interfere with the recognition being given to specific officers or teams. Second, they enjoy the opportunity to discuss their day to day work with senior officers as they at presented with their certificates.</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: justify;">The gala awards have been dominated by police forces over the last two years and this year was no exception. Green Bay won the international award and Durham Police, who were nominated in three categories, were highly commended by the judges. Over 250 people attended the event and witnessed the level of customer care given to the public by the police. This number will increase greatly once the video of the event hits the Internet and comments from the #wowgala Twitter feed start to worm their way through the social media network.</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: justify;">Of course there are sceptics who see the WOW! Awards as a luxury item that cannot be afforded in these austere times. However, this issue is answered by one Chief Constable who asked what we do with the people who are left post austerity? They need to be motivated to continue to deliver the highest possible service. The issue seems to be that police officers of all ranks, roles, PCSOs and police staff deserve recognition for those times that they go out of their way to ensure customer service excellence or the delivery of a consistently high standard of service excellence.</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: justify;">However, if you are still not convinced that the WOW! Awards can play an important role in community policing, satisfaction and confidence, then I challenge you to watch the short film attached to this link and not feel moved by the stories from the guy whose grandson committed suicide in his house or the lady talking about how a police officer recovered money stolen from a disabled man. The officer may say that 'they were just doing their job'. Indeed they were, but someone just wanted to be able to say 'thanks.'</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: justify;">I wonder how proud the Chief Officers and people of Green Bay and Durham are that their force has received national recognition for their customer service? Finally - I think that the comment from one lady is perhaps the best moment of all -<b> <span style="color: #741b47;">'smiles cost nothing.'</span></b></div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: justify;">The video can be viewed here: - <a href="http://www.youtube.com/watch?v=fYPloEXCE9g&feature=feedu" target="_blank">http://www.youtube.com/watch?v=fYPloEXCE9g&feature=feedu</a></div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: justify;">Further information on the not for profit WOW! Awards is avialable here <a href="http://www.thewowawards.co.uk/" target="_blank">http://www.thewowawards.co.uk/</a></div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-76242776084404833552011-10-30T11:45:00.000-07:002011-10-30T11:45:55.614-07:00Trouble at St Paul's Cathedral<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-GB</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"
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</style> <![endif]--> <div class="MsoNormal" style="background-color: #eeeeee; color: purple; font-family: "Trebuchet MS",sans-serif;">It would be first to assume that the controversy being experienced at St Paul's Cathedral in London is a unique issue at such a high profile religious establishment.<span style="mso-spacerun: yes;"> </span>However, St Paul's was the subject of a letter to the first two Commissioners, Rowan and Mayne.<span style="mso-spacerun: yes;"> </span>On 26<sup>th</sup> March 1838, that is 173 years ago, John Hume wrote to ask whether the Commissioners thought that the working classes should have free access to Westminster Abby and St Paul’s cathedral.<span style="mso-spacerun: yes;"> </span>It seems that his fears centred around the poor behaviour of the working classes, especially in relation to public protest against the police.</div><div class="MsoNormal" style="background-color: #eeeeee; color: purple; font-family: "Trebuchet MS",sans-serif;">The reply from Rowan gives an indication that he thought that the police were becoming accepted within communities and he did not see any issue with allowing the working classes to both cathedrals.<span style="mso-spacerun: yes;"> </span>The respective content of his letter is shown below.</div><div class="MsoNormal" style="background-color: #eeeeee; color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="background-color: #eeeeee; color: purple; font-family: "Trebuchet MS",sans-serif;"><i style="mso-bidi-font-style: normal;"><span style="mso-spacerun: yes;"> </span><span style="color: blue;">“The Commissioners feel persuaded that considerable improvement has taken place, within the last few years, in the conduct of people on public occasions, and with reference to their behaviour where a more free admission has been granted to places of public resort, the Commissioners would beg to instance the Regent’s Park, the Garden of St James’s Park, where there is a large and valuable collection of acquatic birds, and the British Museum, to all of which very great numbers of all classes were admitted without detriment. To a considerable degree such would naturally be the consequence of the increased confidence shewn in the people by their free admission to these places… The Commissioners have also of late years great general improvement in the conduct of the people at the several fairs in the neighbourhood of the Metropolis; there has been comparatively little drunkenness or disorder, and every indication of good feeling evinced towards the police.”</span></i></div><div class="MsoNormal" style="background-color: #eeeeee; color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="background-color: #eeeeee; color: purple; font-family: "Trebuchet MS",sans-serif;">I wonder whether the current Commissioner would be able to answer in a similar fashion if, considering the recent disturbances in the Metropolis and the occupation of St Paul’s, he was to be asked the same question.</div><div class="MsoNormal" style="background-color: #eeeeee; color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="background-color: #eeeeee; color: blue; font-family: "Trebuchet MS",sans-serif;">Source : British Police and the Democratic Ideal.<span style="mso-spacerun: yes;"> </span>Reith, 1943: 218</div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-55549538651384208382011-10-20T11:19:00.001-07:002011-10-20T11:19:54.584-07:00Thoughts on outsourcing<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:PixelsPerInch>72</o:PixelsPerInch> <o:TargetScreenSize>544x376</o:TargetScreenSize> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-GB</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <w:DoNotOptimizeForBrowser/> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"
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<div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span>Earlier blogs have commented on the austerity measures that the police have faced and whether leaders within policing have the necessary skills to cope.<span> </span>I am constantly coming across occurrences where the answer to that question is a resounding 'no' .</span></span></div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span>Perhaps the recent discussions on Twitter relating to the outsourcing of police services highlights this fact.<span> </span>There has to be differentiation between outsourcing general roles with a view to saving costs and outsourcing specialist services that may also save costs but have the added advantage of bringing greater expertise, flexibility and crucially a better service to customers.<span> </span></span></span></div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span>As part of the austerity measures the department that I used to lead was disbanded.<span> </span>Three professional, motivated subject matter experts lost their jobs and the remaining thirty odd staff were redeployed.<span> </span>Nothing was outsourced and the loss of key skills was highlighted within a few months after the department folded.<span> </span>Other forces are making administration staff redundant because the same function can be outsourced at a cost saving, but once again you lose expertise and people who are committed to the organisation.</span></span></div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span>However, there is another option for the police in terms of outsourcing and that includes specialist services.<span> </span>There are two that immediately come to mind.<span> </span>A former colleague of mine has fully researched the option of outsourcing the Family Liaison Officer (FLO) role.<span> </span>For those who are unfamiliar with this role it is often undertaken by a detective or traffic officer who liaises with a bereaved family.<span> </span>Broadly speaking the FLO updates the family in relation to the progress of the investigation into a murder or death from a road traffic collision or some other fatal incident.<span> </span>The FLO plays a crucial role in the investigation and is highly trained, however, extensive research shows that this role does not need warranted powers.</span></span></div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span>With the right protocols and service level agreements this role can be carried out by individuals who have had the same training and have had the same, if not more, experience than warranted FLOs.<span> </span>These people exist.<span> </span>They are often retired detectives or traffic officers who have played their role as an FLO in protracted and high profile investigations.<span> </span>The beauty of using such people is that they are able to undertake this role at a cost saving to using a warranted detective or traffic officer thereby releasing that officer to undertake the investigative processes.<span> </span>In other words a police officer is released to return to his or her core role.</span></span></div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span>There are some large personnel companies and some small consultancies that offer this service, however, ACPO and forces are reluctant to let go of this role.<span> </span>The feedback from many serving and retired senior officers is that this idea is 'a runner' and would prove useful.<span> </span>However, it seems that the usual risk averse attitude is prevailing.<span> </span>What many say in private is not being translated into action.<span> </span>ACPO representatives are precious about the role of FLOs and cannot see the value in outsourcing this role, and yet how many cold case reviews are undertaken by former detectives?</span></span></div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span>Here is another example.<span> </span>When conducting an early morning </span>‘<span>knock</span>’<span> it is often the case that a warranted officer conducts a survey of the property to establish the best method of entry.<span> </span>I know for a fact that this role often incurs a great deal of overtime and is a role that with proper protection through contract could be outsourced.<span> </span>This would result in a cost saving and the release of an officer or at least a reduction in the requirement for the officer to work extended hours. </span></span></div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1"><span style="color: #351c75; font-family: "Trebuchet MS",sans-serif; font-size: small;"><span>In short, there is merit in taking a good hard look at outsourcing services, but there should be an emphasis on releasing staff to undertake their core role rather than just looking to save costs.<span> </span>A review of procurement within policing is long overdue as there is a vast cost saving to be made by looking at how the police purchase services and provisions.<span> </span>But that is a story for another blog</span></span><span lang="en-GB" style="color: windowtext; font-family: "Times New Roman","serif"; font-size: 10.0pt; mso-ansi-language: #0400; mso-bidi-language: X-NONE; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: #0400;"></span></div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com1tag:blogger.com,1999:blog-6420971046637271545.post-532363758421208722011-10-12T09:15:00.000-07:002011-10-12T09:15:13.880-07:00Lamenting the death of John Alderson<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-GB</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"
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</style> <![endif]--> <div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; line-height: normal;"><span style="font-size: 12pt;">This week policing witnessed the death of one of the influential visionaries that it has ever had.<span style="mso-spacerun: yes;"> </span>For those who have undertaken studies in criminal justice the name of John Alderson, the former Chief Constable of Devon and Cornwall Police is synonymous with community policing amongst other issues.<span style="mso-spacerun: yes;"> </span>Throughout my bachelors and doctoral studies I have referenced the work and thoughts of Alderson countless times and I know that fellow students have too.</span></div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; line-height: normal;"><br />
</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; line-height: normal;"><span style="font-size: 12pt;">To say that John Alderson was a man before his time does not do justice to him.<span style="mso-spacerun: yes;"> </span>Alderson recognised the importance of police legitimisation through engaging with communities.<span style="mso-spacerun: yes;"> </span>He</span><span style="font-size: 12pt;"> lamented the extent to which reactive policing in the shape of Unit Beat Policing, whilst deemed efficient and with a consequent orientation to mobile rather than foot patrol, may have caused damage to police-community relations through distancing themselves from the community.<span style="mso-spacerun: yes;"> </span>He argued that the reactive style of policing was causing the police to lose the ‘art’ of preventative policing and some three decades later my colleague Captain Bill Bongle from Green Bay Police Department Wisconsin eloquently wrote of his experiences along the same lines, albeit he referred to it as his ‘out of care experience.’</span></div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; line-height: normal;"><br />
</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; line-height: normal;"><span style="font-size: 12pt;">Alderson also sought for the police to consult with communities and draw them into preventative schemes, ideas that came to fruition through the Reassurance Policing programme and the institution of Home Watch areas.<span style="mso-spacerun: yes;"> </span>And who would disagree with him when he accused police chiefs of being more powerful and less accountable then ever?</span></div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; line-height: normal;"><span style="font-size: 12pt;">But it is as a vehement supporter and advocate of community policing that John Alderson will be remembered for.<span style="mso-spacerun: yes;"> </span>His legacy now lives within each of the 43 police forces in England and Wales who now have a neighbourhood policing function.<span style="mso-spacerun: yes;"> </span>Many of these forces are still seeking to develop their style and create closer relationships with communities and other agencies.<span style="mso-spacerun: yes;"> </span>Alderson’s concept of community policing revolved around the police officer being a social diagnostician and mobile community resource, which required a proactive rather than reactive approach. Over time the proposition of Alderson has gained support with the Home Office (2004) stating that constables are taking on increasingly skilled roles within neighbourhood policing teams, managing a diverse range of staff and acting as community leaders. </span></div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; line-height: normal;"><br />
</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; line-height: normal;"><span style="font-size: 12pt;">A number of the ideals that Alderson related were published in the works of another visionary, <span style="mso-spacerun: yes;"> </span>OW Wilson from USA, and I recently tried to contact John Alderson to ascertain whether the books of Wilson were in his library.<span style="mso-spacerun: yes;"> </span>Alas that contact was never made; however, I for one cannot recall a police leader who has had a greater impact on policing.<span style="mso-spacerun: yes;"> </span>The fact that the values that Alderson had have impacted around the globe is testament to the fact that his stance against the disbelievers in community policing, community engagement or ethics within policing was proved right.</span></div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; line-height: normal;"><br />
</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; line-height: normal;"><span style="font-size: 12pt;">I for one am grateful for his insight, his knowledge and his vision.</span></div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; line-height: normal;"><br />
</div><div class="MsoNormal" style="background-color: #eeeeee; color: #134f5c; font-family: Georgia,"Times New Roman",serif; line-height: normal;"><span style="font-size: small;"><span>I am grateful to Stuart Lister of Leeds University for sending me the Times obituary of John Alderson dated 11.10.11</span></span></div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-62313134886929091442011-10-08T00:18:00.000-07:002011-10-08T00:18:42.086-07:00The skills of a senior police officer<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:PixelsPerInch>72</o:PixelsPerInch> <o:TargetScreenSize>544x376</o:TargetScreenSize> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-GB</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <w:DoNotOptimizeForBrowser/> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"
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</style> <![endif]--> <div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">My doctoral studies have recently introduced me to interesting concept of Leadership Skills.<span style="mso-spacerun: yes;"> </span>The piece that I have been reading is from Katz (1955) whom suggested that in order for leaders to be effective they need three skills.<span style="mso-spacerun: yes;"> </span>They are technical, skills, human skill and conceptual skills.<span style="mso-spacerun: yes;"> </span>The work of Katz has been supported by Mumford et al (2002), but it is worth exploring the skills further to see whether they apply within policing.</span><span lang="EN-US"></span></div><div> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div style="text-align: justify;"> </div><div class="MsoNoSpacing" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;">The first skill area is technical skill.<span style="mso-spacerun: yes;"> </span>This relates to the depth of knowledge that each leader has about the business being conducted by the organisation.</div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">The second area is human skill.<span style="mso-spacerun: yes;"> </span>This relates to inclusion, empowerment and motivation of offenders</span><span lang="EN-US"></span></div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">The third area is conceptual skill.<span style="mso-spacerun: yes;"> </span>This relates to creativity and innovation.</span><span lang="EN-US"></span></div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">This blog will focus on the Technical Kills and the relevance to policing in postmodern times.</span></div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">The interesting point is that Katz suggests that Executive Leaders do not require technical skills as they should be looking at the organisation from a strategic perspective and the technical aspect should be understood by those lower down the hierarchy with tactical responsibility.<span style="mso-spacerun: yes;"> </span>To some extent there is merit in this argument and it certainly resonates with policing from 20 or 30 years ago.<span style="mso-spacerun: yes;"> </span>However, I would argue that senior police officers of today need technical skills for two reasons.<span style="mso-spacerun: yes;"> </span></span><span lang="EN-US"></span></div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">The first relates to the pressure on senior officers as part of a recognised performance regime.<span style="mso-spacerun: yes;"> </span>This has meant that they cannot rely on those with tactical responsibility and need to have technical knowledge of the systems and processes of the organisation. The second is that my research points to the fact that those senior police officers who do have technical skills develop what I refer to as 'organisational confidence.'</span><span lang="EN-US"></span></div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">Let me break these themes down a bit further.<span style="mso-spacerun: yes;"> </span>Since the introduction of New Public Management in the 1990s the UK police have been set crime reduction and detection rates.<span style="mso-spacerun: yes;"> </span>As a result most UK forces have some sort of performance management a meeting where heads of profession are held to account.<span style="mso-spacerun: yes;"> </span>The chair of the meeting, often a Chief Officer asks senior leaders, including Divisional Commanders, a series of challenging questions in order to ascertain why performance is below target or get an understanding of what is happening in the event that the performance is over target.<span style="mso-spacerun: yes;"> </span>There are two key points here.<span style="mso-spacerun: yes;"> </span>Senior officers who do not have technical skills, or a detailed knowledge of the issues surrounding performance, often called <i style="mso-bidi-font-style: normal;">'knowing your business'</i> will be found wanting and cannot defend his or her position.<span style="mso-spacerun: yes;"> </span>The result, again from my research has been likened to a middle age punishment. The senior officer is exposed and often subject to ridicule or even worse a verbal flogging.</span><span lang="EN-US"></span></div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">However, in the event that the ‘Chief Officer’ does not have technical skills, or does not know<span style="mso-spacerun: yes;"> </span>their business, there is confusion as the Chief Officer, not knowing what he or she is talking about is seen in a derogatory light and can<span style="mso-spacerun: yes;"> </span>result in subordinates feeling less valued and losing confidence in the leader - organisational confidence.</span><span lang="EN-US"></span></div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">But why is this point important?<span style="mso-spacerun: yes;"> </span>Throughout the interviews for my doctoral thesis respondents differentiated between those chief officers who knew their business and those who did not.<span style="mso-spacerun: yes;"> </span>The former was seen as having a positive impact as people, having confidence in the leader, wanted to work for the chief officer and felt as though they were being supported in their role to implement organisational change.<span style="mso-spacerun: yes;"> </span>When the leader changed to one who did not display technical skills it was felt that momentum was lost due to the lack of emphasis on attention to crucial detail.<span style="mso-spacerun: yes;"> </span>In fact the emphasis changed from one of transformational change to one that focused on transactional management issues such as sickness and budgetary factors.<span style="mso-spacerun: yes;"> </span>Without the required level of support the transformational change programme faltered and lost impetus.</span><span lang="EN-US"></span></div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">So contrary to the idea posited by Katz, technical knowledge, especially when implementing a transformational change programme is essential if those involved in the transformation or <span style="mso-spacerun: yes;"> </span>are subjected to it are to have confidence in the person who is leading it.<span style="mso-spacerun: yes;"> </span>My research indicates that high levels of technical skills allow Chief Officers to challenge subordinates who in turn increase their own technical skills which, once they gain a greater understanding of what is required, leads to increased performance as people gain an in-depth knowledge of the drivers and nuances of their business.<span style="mso-spacerun: yes;"> </span>This is due to the fact that there is great pressure on senior officers within the police not to be seen as 'failing.' It is often the case that careers are made or broken on levels of performance and levels of knowledge.<span style="mso-spacerun: yes;"> </span></span></div><div style="text-align: justify;"> </div><div class="Body1" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div style="text-align: justify;"> </div><div class="Body1" style="text-align: justify;"><span lang="EN-US" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;">Next time I will assess the requirement of a leader to have Human Skills</span><span lang="EN-US"></span></div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com1tag:blogger.com,1999:blog-6420971046637271545.post-28940605942361914102011-08-15T01:51:00.000-07:002011-08-15T01:51:31.522-07:00Policing in the States of Jersey<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:PixelsPerInch>72</o:PixelsPerInch> <o:TargetScreenSize>544x376</o:TargetScreenSize> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-GB</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <w:DoNotOptimizeForBrowser/> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"
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<div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">Over the last four days I have been working with the police in the States of Jersey (that is the island of the coast of France and not the State in USA) looking at how their communications and leadership skills can be enhanced.<span style="mso-spacerun: yes;"> </span>Working with a leading edge company, Future Vision, I have been working with the police on the streets during one of their biggest events, the Battle of Flowers.</span><span lang="EN-US"></span></div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">First it has to be said that the policing system of Jersey is not like any that I have witnessed before.<span style="mso-spacerun: yes;"> </span>Having said that, the professionalism and dedication of those involved is unquestionable and impressive.<span style="mso-spacerun: yes;"> </span></span><span lang="EN-US"></span></div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">The police in Jersey are supplemented by the Honorary Police that can best be described as a mix of the UK special constabulary/Police Community Suppport Officers and Crown Prosection Service.<span style="mso-spacerun: yes;"> </span>Whereas the are about 240 regular officers and 90 civilian support staff, there are 300 Honorary Police Officers.<span style="mso-spacerun: yes;"> </span>They are split amongst 12 parishes and they have their own hierarchy led by a Centinier supported by a Vintinier.<span style="mso-spacerun: yes;"> </span>The Centinier has the CPS role of agreeing a charge in the event of an arrest.<span style="mso-spacerun: yes;"> </span>In other words, when a regular or Honrary Police officer make an arrest they have to present the case to the Centinier who decides whether the offender should be charged.<span style="mso-spacerun: yes;"> </span>Once charged the offender can appear before. parish court or a higher court if the offence warrants.<span style="mso-spacerun: yes;"> </span>If the offender is not from the island they can be sent to the mainland and banned from returning for up to three years.</span><span lang="EN-US"></span></div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">It is quite common for the Centinier, who was originally responsible for the welfare of 100 families, to be called directly to attend an incident or a sudden, death.<span style="mso-spacerun: yes;"> </span>There is no coroner on the island and the Centiniers have a weekly 'on call' system.<span style="mso-spacerun: yes;"> </span>Within each parish the Vintinier is able to decide what projects the Honorary Police will undertake.<span style="mso-spacerun: yes;"> </span>He or she may decide to have a week running speed traps.<span style="mso-spacerun: yes;"> </span>They have the requisite equipment including marked vehicles and they are able to hand out fixed penalty notices in the event they catch an offender.<span style="mso-spacerun: yes;"> </span>In terms of uniform, they provide most of their own resulting in something of a hotch potch but there will be something that signifies that they are the police.<span style="mso-spacerun: yes;"> </span>They have the same radios as the regular officers and are deployable to incidents if necessary.</span><span lang="EN-US"></span></div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">The Honorary Police have a mutual aid system, so if there is a large event in one parish, the officers from the next will assist if required.<span style="mso-spacerun: yes;"> </span>But it is at large events such as the Battle of Flowers that Honorary Police come into their own.<span style="mso-spacerun: yes;"> </span>The event is attended by thousands of people, many who come to the island for the weekend and the regular police would not have enough staff to cope with policing road closures and managing the movement of the crowd.<span style="mso-spacerun: yes;"> </span>Many of the regular officers that I spoke to stated that they could simply not manage without the assistance of the Honorary Police.</span><span lang="EN-US"></span></div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">The calls for service for the regular police would match a small division in a rural police force. They receive an average of 5,000 emergency calls per year and major crime is a rarity.<span style="mso-spacerun: yes;"> </span>They provide a 'golden' service in that they currently attend every call for service.<span style="mso-spacerun: yes;"> </span>This is something that is under review.<span style="mso-spacerun: yes;"> </span>There are virtually no complaints for incivility, something most mainland forces would envy, and levels of satisfaction are high.<span style="mso-spacerun: yes;"> </span>The structure of the organisation is flatter that most forces with a Chief Constable, Deputy, two Superintendents and four Chief Inspectors forming the senior management team.<span style="mso-spacerun: yes;"> </span>There is no neighbourhood policing.<span style="mso-spacerun: yes;"> </span>Instead as each shift parades for duty, two officers are assigned to foot patrol, one officer assigned as the Traffic Officer, another to the control room and finally one officer will be assigned to the custody suite to assit with prisoner management, the remainder undertaking a reactive policing role.<span style="mso-spacerun: yes;"> </span>Although this seems to be illogical by mainland standards, the officers are multi-skilled and able to perform any of the above duties as and when required.</span><span lang="EN-US"></span></div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">The States of Jersey police has it's own detective capability including financial crime investigation, drugs squad, covert policing and firearms team.<span style="mso-spacerun: yes;"> </span>Much of the above was put to good use recently resulting in the arrest and conviction of high profile offender Curtis Warren.</span><span lang="EN-US"></span></div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1"><span lang="EN-US" style="color: blue; font-family: "Trebuchet MS",sans-serif;">In short, the policing of Jersey can be considered as somewhat antiquated, but the systems and processes that they have work.<span style="mso-spacerun: yes;"> </span>They are well aware that in terms of modern policing philosophies they have some areas to improve upon, but all in all it is an efficient police force that has the support of the community and through the relationship with the Honorary Police they are able to provide a safe environment fro people who live in or visit the island.<span style="mso-spacerun: yes;"> </span></span></div><div class="Body1"><br />
</div><div class="Body1" style="color: purple;"><b><span lang="EN-US" style="font-family: "Trebuchet MS",sans-serif;"><span>POST SCRIPT</span></span></b></div><div class="Body1"><br />
</div><div class="Body1"><span lang="EN-US" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><span>On the afternoon that I flew home news was breaking of six people stabbed to death on the island. Murder on this scale is unprecedented and will stretch the States of Jersey police in many ways. Fortunately the force recently appointed a new Superintendent, Stewart Gull, who successfully led the investigation into the killing of six prostitutes in Ipswich UK a few years ago. So the investigation is in good hands. I wish the staff of States of Jersey Police and the Honorary Police the best of luck.</span></span><span lang="en-GB" style="color: windowtext; font-family: "Times New Roman","serif"; font-size: 10.0pt; mso-ansi-language: #0400; mso-bidi-language: X-NONE; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: #0400;"></span></div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-19807767212927477922011-06-20T13:27:00.000-07:002011-06-20T13:27:12.664-07:00Having a sense of humour<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:PixelsPerInch>72</o:PixelsPerInch> <o:TargetScreenSize>544x376</o:TargetScreenSize> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-GB</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <w:DoNotOptimizeForBrowser/> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"
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<div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">I have just finished two days management training sergeants and inspectors at Greater Manchester Police. This comes only two weeks after training the police in Abu Dhabi in community policing and problem oriented policing.<span style="mso-spacerun: yes;"> </span>Two police organisations thousands of miles apart with different philosophies and different styles.<span style="mso-spacerun: yes;"> </span>And yet there are many links and comparisons. Yes, they face similar basic crime and public order issues, but the scale and frequency vary greatly.<span style="mso-spacerun: yes;"> </span>However, the one issue that does link them is story telling. Having worked with police in USA, India and China, it is apparent that police officers love to tell stories.<span style="mso-spacerun: yes;"> </span>Maybe that is why programmes based on stories, such as The WOW! Awards are so successful when it comes to policing.</span><span lang="EN-US"></span></div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">The stories almost always involve people in vary stages of distress or anguish or a particular crime that is unusual.<span style="mso-spacerun: yes;"> </span>The story tellers then add their typical police style humour and you have a story that will keep people engaged for hours, and once you let them start you cannot stop them.<span style="mso-spacerun: yes;"> </span>My Father was a police officer and he would often be found holding court at family gatherings telling stories about his time as a police officer.<span style="mso-spacerun: yes;"> </span>However, only once have I met a police officer who would actually start a sentence with '...and here is another story'.<span style="mso-spacerun: yes;"> </span>That honour goes to my friend Officer Dave Schmidt from Green Bay Wisconsin and boy could he tell stories.</span><span lang="EN-US"></span></div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">The great thing about police stories, especially those that the teller has been involved in, is that they give a tremendous opportunity to learn.<span style="mso-spacerun: yes;"> </span>For example, when I deliver the lesson on Management by Walking About I punctuate the story with two examples of the right and the wrong way to do it.<span style="mso-spacerun: yes;"> </span>The first involved a senior officer who would come and sit at the desk next to me, rock back on the chair, put his feet up and say "what's happening?". That was it.<span style="mso-spacerun: yes;"> </span>The conversation would then flow from issues at work, how staff were feeling, what was annoying them, what motivated them to issues surrounding home life.<span style="mso-spacerun: yes;"> </span>Yes he would test me and ask about missing radios and the money float in the safe, but he invariably asked about me and my team.<span style="mso-spacerun: yes;"> </span>Compare that with another senior officer who would come and sit next to me and then tell me all about him.<span style="mso-spacerun: yes;"> </span>What was happening in his world, how his house was coming along, what issues he was facing at work and at home.<span style="mso-spacerun: yes;"> </span>In the end I had to ask this officer to go away as he was preventing me from doing my work and other staff would create opportunities to leave their desk if they saw him approaching. Two very different styles of management, but only one was engaging and motivating.</span><span lang="EN-US"></span></div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span lang="EN-US" style="mso-fareast-font-family: Helvetica;">When you add humour to stories you are almost guaranteed to have the ear of your audience as they know that a punch line is coming.<span style="mso-spacerun: yes;"> </span>But the ability to use the humour and the story to punctuate a learning point is a powerful tool.<span style="mso-spacerun: yes;"> </span>As I get ready to head to back UAE again I began to reflect on the challenge of using funny stories via an interpreter.<span style="mso-spacerun: yes;"> </span>There are those stories that become slightly lost in translation, but that is where numerous cop related videos come in handy.<span style="mso-spacerun: yes;"> </span>This is because the other endearing trait that police officers have is their ability to laugh at themselves.<span style="mso-spacerun: yes;"> </span>So when we make a mistake, it almost always go public within the police and if a camera is there to catch it, then you can guarantee that it will be shared.<span style="mso-spacerun: yes;"> </span>Like the US cop who goes to speak to someone about jumping a red light only to see his patrol car roll backwards across the road and hit a parked car as he forgot to put it in park.</span><span lang="EN-US"></span></div><div class="Body1" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1"><span lang="EN-US" style="color: blue; font-family: "Trebuchet MS",sans-serif;">Having a laugh, telling stories are all key parts of relieving the stress of what is often a harrowing job.<span style="mso-spacerun: yes;"> </span>So I encourage those involved in policing, wherever you are and whatever your role, keep telling those stories....... "now here is another story........"</span><span lang="en-GB" style="color: windowtext; font-family: "Times New Roman","serif"; font-size: 10.0pt; mso-ansi-language: #0400; mso-bidi-language: X-NONE; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: #0400;"></span></div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-20705685071865693342011-05-21T20:26:00.000-07:002011-05-21T20:26:18.739-07:00Rocking out with my Hard Rockin' AmigoUsually my blogs relate to issues related to policing or some other socio-political issue, however, this time I want to write about something completely different. Music. Last night I saw on of my favourite rock bands, Rush. I have been a fan of their music ever since I first heard side one of Hemispheres in about 1977. I say the first side, but it one single track. I managed to catch them on the Tour of the Hemispheres and I was hooked. Last night must have been the seventh or eighth time that I have seen them and they have never let me down. My favourite period for their music was the '70s and '80's, so I was delighted when they played the whole of the 'Moving Pictures' album.<br />
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This is my third arena concert in the last 12 months having seen Kiss in Liverpool and Manchester and I will be seeing my other favourite band Journey on tour with Foreigner and Styx in a few weeks time. <br />
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You may well be thinking that I am stuck in a time warp of music appreciation from three or four decades ago, and I would have to agree with you. In the last couple of years I have seen Journey (five times)' Ozzy Osbourne, Heaven and Hell (Black Sabbath with Ronnie James Dio), The Scorpions, Extreme, Ted Nugent, Alice Cooper and Deep Purple. All classic bands who I saw in their original heyday. A second coming maybe?<br />
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But what makes these bands stand the test of time? They reform and come back for more and pack out our biggest venues. The answer I believe falls into two areas. The first if professionalism. They can actually play their instruments and have honed down their stage skills to perfection. Having a it of a birds eye view last night gave me an appreciation into how hard Rush work even when they are not stood on the stage. uitar changes, timing to arrive at the perfect point and the ability to connect with 10,000 people with consummate ease.<br />
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The second is the fact that they just pen darned good tunes. All of the old classics, recorded on tape and pressed in vinyl stand up to the scrutiny of digital sound that is so clear that you can hear every twang of the guitar and crash of a hi hat. Add an imaginative light show, a few fire pots, fireworks and the odd laser and explosion and you have the makings of a cracking show.<br />
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Perhaps the only criticism would be that the 'old' groups are almost too professional. The ease with which they perform tends to mean that there is a lack of 'edge'. Almost nothing goes wrong. There are no surprises. You know what you are going to get and they deliver it in the bucket load. I think the right word would be 'slick'. They are too slick. Don't get me wrong, I would pay to see these bands over many of the modern groups any day. In fact I cannot think of many modern groups that I would pay to see. But if you take a band like Alabama 3, their stage show is electric and it has 'edge'. You just don't know which members of the band will turn up, or when Larry Love will forget the words and the band will have to start the song again. Maybe this is why they play the smaller venues and the old bands who have crafted themselves to suit the arenas stick to what they know best. <br />
So would I pay to see Rush again? In the blink of an eye. You can't keep an old rocker down and as long as Rush, Kiss, Journey et al want to tour the world to entertain us, I will be the ticket in hand ready to sing-a-long and shout 'hey' at the appropriate moment.<br />
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Yes, the average age of the people at the gig was about 50, but there were plenty of your people, some of whom would have been getting introduced to the world of live rock music via a band that recorded their first album in about 1973. But that is what music of this genre is all about. Music for the selective masses?<br />
To be able to 'stand within the pleasure dome decreed by Kubla Khan' Is both a privilege and a pleasure.deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-80608626930601909842011-05-08T00:10:00.000-07:002011-05-08T00:10:34.444-07:00Police Accountability - Part One<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:PixelsPerInch>72</o:PixelsPerInch> <o:TargetScreenSize>544x376</o:TargetScreenSize> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-GB</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <w:DoNotOptimizeForBrowser/> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"
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<div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span lang="EN-US">I am sat typing this blog at the Association of Chief Police Officers (ACPO) conference on Learning and Development.<span> The main speaker is </span></span></span><span style="font-size: small;"><span lang="EN-US">Peter Neyroud, a retired Chief Constable and former head of National Policing Improvement Agency and author of a recent review of police leadership. </span></span><span style="font-size: small;"><span lang="EN-US"><span></span>This is the end of a week that has seen the media deliver a great deal of bad news about policing in the UK and I am hoping that the speakers today will bring some clarity to where police leadership is going in the UK.</span><span lang="EN-US"></span></span></div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span lang="EN-US">The first of the bad news came with the verdict from Coroners Court in relation to the death of Mr. Ian Tomlinson.<span> </span>Mr. Tomlinson walked in front of a line of police officers who were dealing with public disorder at the G20 conference two years ago.<span> </span>As he walked past the officers Constable Harwood struck Mr. Tomlinson with his baton and pushed him the ground.<span> </span>All of this was caught on camera.<span> </span>Mr. Tomlinson got up and walked off only to collapse and die a short distance away.<span> </span>A Home Office post mortem suggested that Mr. Tomlinson died of natural causes, however, independent examinations suggest that he died from internal bleeding caused by the police officers’ actions.<span> </span>A result of unlawful death was the verdict of the jury which has resulted in the case being re referred to the Crown Prosecution Service to see whether the Constable should face any charges.</span><span lang="EN-US"></span></span></div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span lang="EN-US">As a former police officer I have been involved in many large scale disturbances and it is fair to say that there is a great deal of stress involved as you deal with people who are predominantly intent on causing anti-social behaviour and damage.<span> </span>The problem with this case is that CCTV evidence did not seem to support the officer’s evidence. The bigger question however relates to accountability and responsibility.<span> </span>Police officers are sworn to uphold the peace and will at times have to put their public order training into practice.<span> </span>However, they are accountable for their own actions.<span> </span>What will happen when police officers refuse to deal with large scale disorder because of the threat of prosecution if something goes wrong?<span> </span>A silly question?<span> </span>Well maybe not as some police forces in the UK are unable to attract officers into Armed Response roles as they fear prosecution should they use their weapon and injure or kill someone.<span> </span>Unfortunately precedents have been set with the arrest and attempted prosecution of two officers who shot and killed a man who they believed was armed with a sawn off shotgun that turned out to be a table leg. However, this is another story.</span><span lang="EN-US"></span></span></div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span lang="EN-US">I would argue that this situation is a leadership issue in terms of the direct supervision of Constable Harwood and strategic leadership.<span> </span>What level of support, control and supervision is in place during events such as this? I have previously blogged about the fact that the police cannot win in large scale public order situations; however, there is an element of control of resources and visible leadership that seems to have been missing.</span><span lang="EN-US"></span></span></div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span lang="EN-US">Let's move on to another police force who hit the headlines this week.<span> </span>Merseyside Police have suspended a number of officers from their Matrix Unit (a group of officers who work reactively and proactively to reduce crime, especially gun crime) following photographs being released of them posing with property during a house search.<span> </span>Three of the officers are being investigated following an allegation that they stole property during a search and attempted to sell it on E-bay.<span> </span>The photographs were taken with one of the officers own mobile phone and appear to have been circulated within the department.</span><span lang="EN-US"></span></span></div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span lang="EN-US">Once again this is a leadership issue.<span> </span>What encouraged the officers to even contemplate being photographed with the property let alone removing anything from the house?<span> </span>Where was the discipline and leadership that made the officers understand that their actions were wholly inappropriate and breached misconduct regulations? The only good tuning to come from this story is that it seems that another officer may have 'blown the whistle' believing that tube officers’ actions could not be justified.<span> </span>However, the negative publicity will not do the public confidence rating of Merseyside Police any good with questions being asked 'what's next?'</span><span lang="EN-US"></span></span></div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span lang="EN-US">I believe that there are two answers to this.<span> </span>There is ample evidence that people working as part of a close team, which the Matrix are and police officers work in units in public order situations, succumb to peer pressure, machismo and over exuberance which leads officers to do things that they would not normally do.<span> </span>Peer pressure, pack mentality, group culture, call it what you will, but it exists.<span> </span>The second issue is the paucity of police leadership at the first and second line supervisory level.<span> </span>Sergeants have become senior constables and both they and Inspectors rarely get time to supervise officers on the streets.<span> </span>Couple this with young men in their twenties egging each other on and pushing the boundaries without someone saying STOP! THAT IS NOT ACCEPTABLE and you are likely to have problems.<span> </span></span><span lang="EN-US"></span></span></div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span lang="EN-US">This is not something that occurs only in the UK.<span> </span>In the USA recently a force identified over 15 officers who were attending role call and then going to play golf or build houses for the rest of their tour of duty. Another force identified a number of officers who were having sex with a prostitute whilst they were on duty.</span><span lang="EN-US"></span></span></div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span lang="EN-US">Returing to todays conference, Peter Neyroud's review proposes a new leadership model for the police and top of the list are democratic accountability and legitimacy. At the ACPO conference Neyroud stated that leadership is about groups and not individuals.<span> </span>I can see where he is coming from here, but good leadership at the sergeant and inspector level is essential and there must be clear messages about integrity and ethics if the police are to maintain its legitimacy.</span><span lang="EN-US"></span></span></div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span lang="EN-US">Neyroud also said that<i> 'history matters when you are trying to make change'</i> and I could not agree more.<span> </span>In building his police force in 1829 Peel chose his Commissioners stating that they had to be men of high integrity, the constables selected men whom were of 'high moral character'.<span> </span>In 1960 the Royal Commission identified that the police cannot undertake their task without the confidence and support of the people.<span> </span>This was re iterated in 1993 when The Association of Chief Police Officers (ACPO) stated that the police service relies on the confidence of the community if it is to function effectively.<span> </span>However, acts such as those above service to damage this confidence.</span><span lang="EN-US"></span></span></div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: small;"><span lang="EN-US">In 1990 ACPO introduced a Statement of Common Purpose which said <i>'The purpose of the police service is to uphold the law fairly and firmly; to pursue and bring to justice those whom break the law; to keep the Queen's peace; to protect, help, and reassure the community; and to be seen to do this with <b>integrity, common sense and sound judgment</b>.<span> </span>We must be compassionate, fours us and patient, acting without fear or favour or prejudice to the rights of others. We need to be professional, calm and <b>restrained in the face of violence </b>and only apply that force which is necessary to accomplish a lawful duty.'</i></span></span></div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif; text-align: right;"><span style="font-size: small;"><i><span lang="EN-US">Emphasis added </span></i><span lang="EN-US"></span></span></div><div class="Body1" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="Body1"><span style="color: purple; font-family: "Trebuchet MS",sans-serif; font-size: small;"><span lang="EN-US">This Statement of Common Purpose applies to the circumstances mentioned above and would seem on the face of it to be a logical and necessary mantra for police officers to follow. Maybe when we swear our oath to the Queen, we should also take an oath to follow this guidance.<span> </span></span></span><span lang="en-GB" style="color: windowtext; font-family: "Times New Roman","serif"; font-size: 10.0pt; mso-ansi-language: #0400; mso-bidi-language: X-NONE; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: #0400;"></span></div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-88774221761056948122011-05-01T01:28:00.000-07:002011-05-01T01:28:02.200-07:00Creative Leadership = Effective Leadership<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-GB</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"
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</style> <![endif]--> <div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span style="font-size: small;">As part of my studies I recently came across an article by Robert Katz (Harvard Business Review 1955) who states that effective leadership is dependent on three variables or personal skills. They are - Technical skills; Human skills and Conceptual skills.</span></div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span style="font-size: small;">Katz defines technical skills as knowledge or proficiency in a specific type of work or activity. Technical skills, according to Katz, are of greater important at lower levels rather than at levels of seniority. Human skill is about having a knowledge of and being able to work with people as opposed to technical skills which is about working with ‘things’. This skill area relates to working with peers, subordinates and superiors in order to accomplish the organisations goals. Leaders with human skills create an atmosphere of trust where employees feel comfortable and feel encouraged to become involved in planning. In other words, Human Skill is the capacity to get along with others as you go about your work.</span></div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span style="font-size: small;">Finally, conceptual skills, this is described as the ability to work with ideas and concepts. Whereas technical skills deal with ‘things’, human skills deal with ‘people’ conceptual skills deal with ‘concepts and ideas’. Katz explains that conceptual skills are central to creating a vision and strategic plan for an organisation. As opposed to ‘technical skills’ leaders with seniority require greater levels of Human and Conceptual skills, whereas lower level leaders require greater levels of ‘Technical and Human skills’ rather than ‘conceptual skills. It is important for leaders to have all three skills; however, the balance of the skills depends on position within the organisation.</span></div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span style="font-size: small;">The reason that I found this so interesting is that they are particularly applicable to policing in these days of austerity.<span> </span>There is an increased requirement for creative problem solving to provide solutions to internal as well as external issues.<span> </span>Looking back at my time in charge of the Citizen Focus Dept. of my police force we were stepping into an area that was a bit of an unknown and used many creative solutions to improve performance.<span> </span>Have a leader who was creative and had good human skills spurred us on.<span> </span>That level of support from a senior officer was essential to our successes.<span> </span>Take this a step further and look at how the number of police forces using The WOW! Awards as a part of the Citizen Focus/community engagement strategy is increasing.<span> </span>This is a low cost – high return strategy the creative leaders are recognising is a key part of their focus on recognising the good work of staff thereby motivating them to continue to deliver.</span></div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span style="font-size: small;">Having the technical skills to determine how best to use initiatives like The WOW! Awards is the responsibility for department heads.<span> </span>They will be the ones to determine how to champion the product and ensure that it is used to achieve maximum potential; however, the overall strategic responsibility lies with a creative Chief.</span></div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span style="font-size: small;">Another area that Katz’s theory applies to is Problem Oriented Policing (POP).<span> </span>Developed by Professor Herman Goldstein in the 1970s, POP is now a part of policing throughout the world.<span> </span>I am know that Professor Goldstein would agree that an emphasis on POP waxes and wanes over time, but I believe that we are about to see a resurgence of POP as a prt of mainstream community policing.<span> </span>POP is currently being taught to policemen and women in United Arab Emirates and the UK is seeing an increased focus thanks to champions and academics such as Dr Stuart Kirby at Lancaster University.</span></div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span style="font-size: small;">As communities require greater access to policing services, and police resources reduce, conceptual and human skills will become essential.<span> </span>Questions will be asked such as how can we do this differently and who can help will become the norm. There is logic to taking risks and trying new ideas or ways of working or new partnerships.<span> </span>Strategies should focus on what could be done rather than on what is being done and creativity should be rewarded as much as operational bravery.<span> </span>It is a question of thinking differently and applying an ethos of ‘let’s give this a go’.</span></div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><br />
</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif; text-align: justify;"><span style="font-size: small;">So I think that almost 50 years after Katz posited his theory that he may just have been on to something.<span> </span></span></div><div class="MsoNormal" style="text-align: justify;"><br />
</div><div class="MsoNormal" style="text-align: justify;">Further reading in Leadership; Theory and Practice 4<sup>th</sup> ed by Northouse 2007</div><span style="color: #351c75; font-family: "Trebuchet MS",sans-serif; font-size: small;"><span style="line-height: 115%;"></span></span>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-63646453527074633892011-04-22T09:27:00.001-07:002011-04-22T09:27:25.453-07:00The challenge for policing todayThis year promises to be one of the toughest for policing for many a year. We are a quarter of the way through the year and the austerity measures of the coalition are staring to bit. Police staff are being made redundant in many forces. Officers with thirty years or more are being forced to retire. The Hutton Report and the Winsor Report have brought uncertainty about the future of police pensions and the recent Neyroud report proposes the most radical shake up of leadership within the police service since it was created by Peel in 1829.<br />
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The impact on policing and those involved is frustration,uncertainty and disillusion. Unlike the mid 1980s when Maggy Thatcher knew she would need the police to deal with the miners and inner city disturbances, the police will not escape conservative reform this time. <br />
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So a number of forces are taking the opportunity to redesign their service and structure through various 'change projects'. Many are focusing on changes designed to manage the impact of the cuts and identify where savings can be found. Savings will come through ideas such as outsourcing, however, before that becomes effective the police will have to address bureaucratic procurement processes and be willing to 'let go' of some services that they believe are too precious to be given up. The volume of time and effort that is going into this process is huge. Hours of time taken up by lengthy meetings and consultation processes. And we have yet to see the impact on levels of crime and satisfaction with the service delivered.I say service delivered somewhat tongue in cheek as I do not believe that forces will continue to place the same emphasis on this important aspect of policing. <br />
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So is it inevitable that crime will increase? If so, what will that do for public confidence in policing and does it matter? The answer to the former is - probably, the answer to the latter is almost certainly. The late 1980s saw a reduction in levels of public confidence and sparked the whole debate on quality service being delivered by the police. A lack of confidence has a broad impact on a society that feels insecure and an increased fear of crime is likely as the public perceive that the police are unable to tackle cime due to a lack of resources or a lack of caring.<br />
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The police are shoved into the limelight again when dealing with public unrest due to the government cuts. This level of confrontation has brought great criticism to the Metropolitan Police who cannot seem to win whether they use a softly softy approach or a more dynamic plan. The fact that we are seeing officers having to defend their actions will cause many to question whether they are doing the right thing. It is a no win situation. The public expect the police to manage demonstrations, but when violence erupts they do not want to see the police confront or arrest those who are breaking the law. The fact that the media stand close by and film/photograph acts of wilful damage does not help the situation. It is often forgotten that after the event there is a criminal investigation to identify and prosecute offenders. The criminal investigation and subsequent prosecutions cost a great deal of time and money.<br />
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So as police resources are stretched to deal with crime and disorder, one has to consider whether the government will back down and review their plans as they are supposed to be doing with the military. Maybe those who run the country could look at themselves as they reverse their policies for claiming expenses and last week it was reported that MPs claimed over three million pounds in expenses in just two months. How many police officers, PCSOs or members of police staff would that have employed?<br />
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For further information on concerns relating to police reform, visit http://www.police oracle.com/news/Concern-Mounts-Over-Pace-Of-Change_32499.HTMLdeepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-71725188149635843462011-04-06T11:41:00.000-07:002011-04-06T11:41:25.385-07:00Intolerance rules - wherever you are<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-GB</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"
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<div class="MsoNormal" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><span style="background-color: white;">I recently read an interesting article in The Washington Post</span> <b><a href="http://tinyurl.com/3t3xc3a">http://tinyurl.com/3t3xc3a</a> </b>about Islam in America.<span> </span>The article features Imam Feisal Abdul Rauf addresses a rally to protest congressional hearings on the role of Muslims in home-grown terrorism on March 6 in New York.<span> </span>He identifies five myths about Muslims in America and goes on to explain how old Islam is in comparison to the American country and covers such issues as terrorism, the treatment of women and whether Muslim American want to introduce Sharia law.</div><div class="MsoNormal" style="color: purple; font-family: "Trebuchet MS",sans-serif;">Having recently returned from America and had many conversations about diversity and accepting other people’s differences I was somewhat disappointed that Imam Feisal Abdul Rauf felt it necessary to bring up these issues in such a public domain.<span> </span>That was until I read a headline in the online Gothamist.com <b><a href="http://tinyurl.com/3r9m98k">http://tinyurl.com/3r9m98k</a> </b>which highlighted the fact that a 13 year old girl had been arrested for trying to rip the hijab off the head of another young Muslim girl in New York.<span> </span>This followed the arrest of a 12 year old girl on a similar charge<b>.</b></div><div class="MsoNormal" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: purple; font-family: "Trebuchet MS",sans-serif;">However, the USA is not the only country to be currently challenging the Muslim faith.<span> </span>France is currently reviewing Islam and the hijab has been banned or is in the process of being banned in various countries across the world.</div><div class="MsoNormal" style="color: purple; font-family: "Trebuchet MS",sans-serif;">It seems that faith is an easy target for headline writers these days and often gives column inches to those who do not deserve it.<span> </span>The Nursing Times.Net highlighted the Christian nurse who refused to remove a crucifix at work has lost her discrimination claim against Royal Devon and Exeter Foundation Trust (<b><a href="http://tinyurl.com/6zoaabj">http://tinyurl.com/6zoaabj</a>).<span> </span></b>And Personnel Today published the fact that Christian British Airways (BA) worker Nadia Eweida has lost her appeal against a ruling which said the airline was not guilty of discrimination by stopping her wearing a religious cross at work (<b><a href="http://tinyurl.com/43w9zlb">http://tinyurl.com/43w9zlb</a>), </b>although this may have been subsequently reversed.</div><div class="MsoNormal" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: purple; font-family: "Trebuchet MS",sans-serif;">What is apparent is that religious tolerance is being challenged in two of the (so called) most tolerant societies in the world.<span> </span>This does not even consider the intolerances in other part of the world that has resulted in wars and ongoing conflict.</div><div class="MsoNormal" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: purple; font-family: "Trebuchet MS",sans-serif;">The fact that people’s emotions run high gives the media great copy.<span> </span>This is evidenced by a short piece on UK TV last night where a Christian preacher spoke of how he sits with Muslims friends, eats Halal food with them, but insists on blessing the food in the name of the Christian God denouncing all other false Gods – I assume referring to Allah.<span> </span>I am not sure whether this guy was given air time as people would find it funny or odd or because it showed a lack of consideration for people that he himself called friends.<span> </span>It reminded me of an occasion when I took two officers from the Metropolitan Force for dinner in Liverpool.<span> </span>One was a devout Muslim so we headed to a restaurant that used Halal meat.<span> </span>I was astounded when the non-Muslim colleague asked if we could go somewhere that was not Halal as they did not serve beer.<span> </span>This was a colleague of his and he was ignoring his devout religious beliefs. Is this despotism?<span> </span>No I don’t think so.<span> </span>We still hear of people being attacked because of the colour of their skin, or their gender or sexuality.<span> </span>It is ignorance plain and simple.<span> </span></div><div class="MsoNormal" style="color: purple; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: purple; font-family: "Trebuchet MS",sans-serif;">I have just read two books that refer to police constables being leaders within society.<span> </span>One comes from Sir John Alderson (1979) and the other from Professor Steve Savage (2007).<span> </span>Both speak of the police as being leaders within society and even further back Storch (1975) refers to the police as being missionaries looking after the morals of society.<span> </span></div><div class="MsoNormal" style="color: purple; font-family: "Trebuchet MS",sans-serif;">The question is this.<span> </span>If Peel’s principle of the public are the police and the police are the public is correct, can we be satisfied that we have the processes to prevent such ignorance from becoming an increasing problem within policing?</div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-2457856151941446712011-04-03T09:53:00.000-07:002011-04-03T09:53:21.928-07:00Public Policy Exchange Syposium March 2011- Hate Crime<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-GB</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"
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<div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;">Last week I was asked to speak at a Public Policy Exchange seminar on the subject of Working in Partnership to Tackle Hate Crime in Every Community.<span> </span>As I was a stand in for someone who had dropped out I felt that I had <i>carte blanche</i> to cover any area that I wanted.<span> </span>After much thought I decided to cover the fact that I believe that the police will not be able to fulfil this criteria.<span> </span>And I do believe this to be true.</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;">There is little doubt that the focus on modern day policing is on crime fighting and rapid response, two of the elements that have caused concern for Goldstein, Alderson, and many other academics.<span> </span>It is an area that regularly reappears on the police reform agenda.<span> </span>So who undertakes the community engagement aspect of policing, especially with minority groups?<span> </span>Note that I have not used the term <i>‘hard to reach groups’</i> as I do not believe that there is any such thing.<span> </span>I believe that if sufficient effort is made, then all groups can be engaged.</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;">The austerity measures will undoubtedly have an impact on front line policing, a fact supported the day after my presentation by the Chief Constable of Lancashire Constabulary on national TV.<span> </span>Chief Constable Finnigan is the lead for the ACPO performance portfolio and on the Lancashire Police web site states <i>"The Chief Constable originally said that the Constabulary may have to lose 1000 posts over this difficult period, but the review process has identified that this is more likely to be around 800 in total. This split is likely to be around two thirds police officers and a third police staff. It is so far anticipated that around only 160 officer posts will come from what we call frontline posts which are visible to the public.”</i><span><i> </i> </span>This is surely reflective of the state of policing across the UK; however, I am not too sure that other Chiefs are being so honest and transparent.</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><span> </span></div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;">Most Constabularies speak of cuts to the middle and back office, roles that will likely include researchers and analysts, people who play a key role in identifying patterns and trends of crime, including hate crime.<span> </span>So who is involved in prevention or detection of such crimes?</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;">The prevention often takes the form of engaging with the community, including minority communities, by police officers, PCSOs or those engaged in specialist roles including Community Relations or Diversity.<span> </span>But we know that some of these roles will be reduced.<span> </span>In brief – the support function to prevent hate crime is being dismantled.<span> </span>So let’s have a look at detection function.<span> </span>Following the publication of the MacPherson report a number of police forces sought to develop a bespoke crime investigation function to investigate hate crime.<span> </span>The idea was that the new teams would be staffed with trained detectives and would be managed and lead by a supervisor who was also a detective.<span> </span>However, over time this role was eroded as the trained officers were moved to new roles.</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;">Those that suffer hate crime are amongst the most vulnerable in society.<span> </span>The fear for those at the seminar was that it will take another crisis such as that which followed the death of Stephen Lawrence or Fiona Pilkintgon for the police to once again take hate crime seriously.</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;">The problem is that if the police do not undertake the role of managing or leading partnerships who will?<span> </span>The voluntary sector is facing as many cuts as the police.<span> </span>If the solution is the Big Society, then I believe that we are in big trouble.<span> </span>The Big Society was raised at the seminar but no-one was able to identify how this will help vulnerable communities.</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: #351c75; font-family: "Trebuchet MS",sans-serif;">The symposium agreed that the police have to take this issue seriously before another vulnerable person is badly hurt or even worse, loses their life.</div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-52220424489125776412011-03-27T13:11:00.000-07:002011-03-27T13:11:34.940-07:00Looking back with an open mind<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-GB</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"
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<div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">Research supports the Foucauldian identification of police as a major entity within the newly emerging science of discipline.<span> </span>He found that as public order ‘was gradually established’ the emphasis in police work <i>‘began increasingly to be placed on enforcing the law against those groups of people who were responsible for sustaining various immoral activities’.</i><span><i> </i> </span>The police came more and more to use <i>‘methods such as supervision, surveillance, clandestine investigation and information gathering and co-operation with the Home Office, Foreign Office and Inland Revenue’.</i></div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">Does this comment refer to policing the disturbances that we saw in London yesterday (26.3.11)?<span> </span>Or the inner city disturbances of the mid 2000s or early 1980s?<span> </span>No – this comment refers to policing from 1829 onwards and is from research undertaken by Petrow (1987).<span> </span>And yet this piece could have been written about any of the above order maintenance situations.<span> </span>It is interesting to see Petrow refer to the police science of discipline and one wonders how the discipline of <i>‘kettling’ </i>would have been seen or considered by counterparts in the 19<sup>th</sup> Century. <span> </span>In fact one wonders whether the police of the 1800s would have coped better with the disturbances that they suffered.<span> </span>Although Facebook, Twitter and the gamut of social media applications did not exist in those days, it is reasonable to accept that those involved in disturbances would have been able to communicate with each other quickly and with relative ease.<span> </span>Similarly, the police of the day would not have had the protective kit of the modern day officer, but certain officers in the 1800s carried cutlasses and pistols, and I have no doubt that they would have been used!</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">We often equate crime fighting and a police service ethos with modern day policing.<span> </span>Certainly the Operational Policing Review jointly undertaken by ACPO, Superintendents Association and Police Federation in 1990 pointed to the fact that the police of this time had to become ‘passionate’ about service.<span> </span>However, according to Adlam (2000) the service orientation emerged as a core module of police experience in the mid nineteenth century.<span> </span><span> </span>To what extent did dealing with riot distract the <i>‘new’</i> police from giving a quality service?</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">Apart from accepting that once again policing in this postmodern society of greater consumerism and chaotic reform can learn lessons from the 1800s, we should be conscious of the never ending cycle of police reform and attempts to re-invent the wheel; a fact that many have built their reputation and career upon.</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">So, as one looks for ideal descriptions of policing, perhaps one of the best comes from Bunyard (1993) a former commandant of the Police Staff College at Bramshill, who stated that the police were described by others in the c<span style="background-color: white;"></span>riminal justice system as <i>‘difficult artisans’.</i></div><div class="MsoNormal"><br />
</div><div class="MsoNormal" style="background-color: purple; color: yellow;">For further information see Adlam (2000)</div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-36804293136227606342011-03-24T11:15:00.000-07:002011-03-24T11:15:01.554-07:00Looking after areas of natural beauty in California<div class="MsoNormal" style="color: #674ea7; font-family: "Trebuchet MS",sans-serif;"><span lang="EN-GB">I was recently honoured to be asked to address a conference in California. The conference was jointly organised by California State Park Rangers Association (CSPRA) and Park Rangers Association of California ( PRAC). I agreed that I would deliver a lunch time address on changing cultures within the police service and I was asked to stress the diversity of policing parks in California. What we (in the UK) would immediately understand as diversity would mean underrepresented or minority groups such as lesbian, gay, bisexual and transgender or gypsy travellers. However, in this instance it also meant the policing of national parks by a group of professional people that included police officers, fire officers, archaeologists, historians and maintenance people. <o:p></o:p></span></div><div class="MsoNormal" style="color: #674ea7; font-family: "Trebuchet MS",sans-serif;"><span lang="EN-GB">At first I was unclear as to how these people worked together, however, as the conference in the stunning Yosemite National Park unfolded it became apparent that the groups of people are bound together by two objectives. Firstly, to ensure the legacy of a parks complex that will be accessible for generations of people and secondly, to ensure the safety of the people who make use of the park as long or short term visitors. Throughout the conference I heard stories of how the fire officers had worked with police officers who had worked with maintenance staff and historians. There was no evidence of people working in silos or putting up barriers to collaboration – they just worked together in a wonderful environment; an environment that they were very protective of.<o:p></o:p></span></div><div class="MsoNormal" style="color: #674ea7; font-family: "Trebuchet MS",sans-serif;"><span lang="EN-GB">This made me think of how committed police officers in the UK are to the environment that they work in. True, most do not have the opportunity to work in such a beautiful expanse, but the commitment to the parks was perhaps exemplified by the fact that there were a number of people who remained a part of this extended family despite the fact that they have retired. That is certainly something that is uncommon in policing in urban areas in the UK and, I would venture, in the US.<o:p></o:p></span></div><div class="MsoNormal" style="color: #674ea7; font-family: "Trebuchet MS",sans-serif;"><span lang="EN-GB">In order to ensure the continued legacy, one supervising ranger and fire management officer successfully applied for funding to allow young people who are on the edge of a difficult future to become trainee fire officers for a year. What was particularly impressive was the discipline that the young people followed. Any member of staff that paraded for duty in an unshaved or unkempt state was immediately subjected to a penalty. This may sound a bit draconian, however, the young people that I met were extremely smart, courteous and knowledgeable. Perhaps more importantly, they were committed to their role and had a very trusting relationship with their boss.<o:p></o:p></span></div><div class="MsoNormal" style="color: #674ea7; font-family: "Trebuchet MS",sans-serif;"><span lang="EN-GB">There were also stories of retired people planning trips to national parks around the globe to learn about other places of natural beauty and how they are managed. This sharing of knowledge and experience is seen as crucial if we are to allow people to enjoy our parks for years to come.<o:p></o:p></span></div><div class="MsoNormal" style="color: #674ea7; font-family: "Trebuchet MS",sans-serif;"><span lang="EN-GB">Finally, there were workshops that covered areas such as animal care, first aid and safety within the parks, but the underlying theme of the conference related to leadership and building relationships. Presentations by the wildly enthusiastic Jim Brady touched on how people can manage their managers. Much of the content used accepted academic models and touched on the importance of ‘followship’ as much as the importance of ‘leadership’. Jim used his vast experience of policing parks and managing people to get his message across in a somewhat unique style that was appreciated by all.<o:p></o:p></span></div><span lang="EN-GB"><span style="color: #674ea7; font-family: "Trebuchet MS",sans-serif;">It was a reassuring and pleasing to see a true multi agency approach working together to attain a single objective. There were no targets or performance indicators; no egotistical tub thumping or machismo. The glue that binds all of these people together is a willingness to ensure that these areas of natural beauty remain unspoiled and open for people to enjoy.</span></span>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-46470849031945808782011-03-08T04:21:00.000-08:002011-03-08T04:21:24.617-08:00Policing Communities - A sysiphean task?<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-GB</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"
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<div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">This blog is a précis of a lecture that I recently gave at London Metropolitan University.<span> </span>It is entitled Policing Communities - The Sisyphean Task.<span> </span>A Sisyphean task is described as something that is on-going and futile.</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">The lecture starts with the development of policing by Peel and his Commissioners and their determination to create an approachable service that is accepted by and engages with the <span> </span>public.<span> </span>They achieved this after a time through the use of their uniform, recruiting and instructions given to constables and senior officers.<span> </span><span> </span></div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">By and large the style of policing remained unchanged until just after WW II when a review of policing in Aberdeen identified a new style where motorised patrols were used.<span> </span>The reviews findings, which were later disputed, identified that this improved moral and did not have a detrimental impact on community engagement.</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">Notwithstanding this, in 1960 a Royal Commission identified the drawback of motorised patrol and yet in 1964 the Home Office issued a circular to police forces to introduce motorised Unit Beat Patrolling.<span> </span>Again, academics proved that this style of response policing was anathema to engaging with communities as police officers become cocooned in their vehicles.</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">It was not until a review of policing in 1990 that it was fully determined that the welfare style of policing that communities wanted was at odds with the crime fighting responsive style that the police wanted.<span> </span>A change of culture, introducing quality service was called for, but leaders were not able to change the culture of the service.</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">What followed was rapid change over a relatively short period of time.<span> </span>In came neighbourhood policing in the early 1990s, then came Reassurance Policing in the 2000s, then the government mandated that every police force must have a neighbourhood policing team by April 2008 and then we had the Citizen Focus agenda concentrating on satisfaction levels and finally the public confidence target and the Policing Pledge – all government driven initiatives.<span> </span>The only commonality was the reliance on building a relationship with communities as espoused by Peel all of those years ago.</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">However, recent evidence from the Chicago CAPS programme and a number of UK forces seems to suggest that communities do not want to engage with the police.<span> </span>People do not attend meetings unless they are community champions or they have an axe to grind. So what is the point in making all of the effort to meet with them?</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">So, we come to the new Home Secretary who, as soon as she comes into power, removes all police targets and replaces them with the very one that caused many of the problems – reducing crime NOT<span> </span>preventing crime.<span> </span>The lessons from the 1990 Operations Policing Review that identified the dissonance between policing style of the police and public have not been learned.<span> </span>Neither have we learned from the rapid changes introduced in the last decade.<span> </span>None of the initiatives were given time to bed in and develop.<span> </span>Instead we enter this late modern passion for change and change again.</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">Finally, on Wednesday 2<sup>nd</sup> March 2011 the Home Secretary gives a speech in which she reaffirms her commitment to crime reduction and states<i> ‘When I said in my first speech as Home Secretary that I didn’t want to run the police, I meant it’.</i><span> </span>Good news.<span> </span>Maybe we can have a period of tranquillity where the police are allowed to establish a relationship with communities that encourages them to come out of their homes and meet to discuss problems and issues.<span> </span>Policing free of political interference….wait a minute, this statement comes a little later <span> </span><i>‘there are ways that the police can make the frontline more efficient too, while increasing visibility and availability on the streets, and without spending any more money.’<span> </span></i>Call me cynical, but that sounds a bit like political interference.<span> </span>And then this <i>‘So we will also mandate police forces to hold local beat meetings on a regular basis.’<span> </span></i>Hello – haven’t we been trying to do this for some time?<span> </span> </div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">But police reform is not about settling down and learning.<span> </span>This is the last sentence of her speech<span> </span><i>‘The result will be a police force with its powers enhanced, its discretion restored, its professionalism respected, flexible to deliver on the frontline – and free to cut crime.’</i></div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">Police reform is caught in a relentless circle of re invention that does not learn from history or academic research and often results in the police internalising as identified by Prof. Herman Goldstein some years ago.<span> </span>The final questions must be do our communities want to come to local beat meetings when the police are caught in a trap of reducing crime that will inevitably rely on response style crime fighting rather than the style of policing that communities want.</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">A final thought.<span> </span>As government cuts bite into policing, there will doubtless be less officers in community or neighbourhood roles to undertake these meetings.<span> </span>Therefore policing is seeking to make greater use of social media to connect with communities.<span> </span>Call me old fashioned, and I accept that SM does have a great role to play, but let’s not move away from face to face contact were we are able to ‘just talk’ to people.</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;">So is policing communities a sisyphean task? I believe not. But I also believe that the police have got be able to control their own resources and task them as they see fit. They do the job year on year, unlike government which changes frequently. Let police reform have time to bed in and encourage communities to see that policing today is as relevant to them as policing in 1829 </div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span> </span></div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span> ---A</span>cademic references can be provided on request---</div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-84917152043912559622011-02-15T05:55:00.000-08:002011-02-15T05:56:03.502-08:00Policing - The Next Generation<div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: 12pt; line-height: 115%;">Following a decline in public confidence in policing in the late 1980s, the Association of Chief Police Officers undertook an in depth ‘Operational Policing Review’ to ascertain perceptions of policing both internally and externally. The review resulted in a strategic policy document (SPD) called ‘Setting the standards for policing: meeting community expectation.’ The SPD identified a disconnect between the police and communities that can be broadly described as policing arrogance resulting in the police setting community priorities instead of the public. There was also a lack of focus on customer expectation and a general lack of consistency in relation to fairness, courtesy and sensitivity. </span></div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: 12pt; line-height: 115%;">The SPD made a number of recommendations, but perhaps the main issue to come out of the research was the development of the Quality of Service Initiative (QOS). The QOS led to many police forces introducing European Foundation of Quality Management, Total Quality Management or similar processes in order to improve performance across a range of areas. According to Waters (1996) the QOS approach was determined in order to promote a caring service and repair the damage image of the police (the reason for the damaged image is worthy of another blog at a later date).</span></div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: 12pt; line-height: 115%;">However, as with any reform agenda, the success or failure would depend on the leadership that it attracted. Within a short period of time, the attention of police leaders was stimulated by the fact that HMIC declared that it would …<i>‘rigorously purse indications that all forces are pursuing measurement of quality of service to the public…’ </i>Measurement was always going to stir activity!</span></div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: 12pt; line-height: 115%;">However, there was an enlightened air developing. Chief HMI Sir John Woodcock wrote of the police having to develop from <i>‘…a nominal service to one with a passion for service. A passion for the customer as an individual, not a view of what the [police] service thinks the public needs as and when the organisation can deliver it.’ </i> (1990).</span></div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: 12pt; line-height: 115%;">However, to do this it was accepted that there had to be a change of culture. Woodcock again referred to a cultural change that had to occur at all levels, although he acknowledged that penetration was not happening. The Chief Constable of Leicestershire Michael Hurst addressed a seminar at the national police college in 1991 and also stated that<i> ‘the challenge is to translate our intention into measureable action at street level……It means changing the ethos of policing, its values and standards, from regulations and enforcement to service and protection.’ </i>Now where have I heard those words before? Ah yes, 1829, Peel, Rowan and Mayne in developing the New Police! So almost 200 years later it seems that the police are trying to get back to the principles of 1829.</span></div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: 12pt; line-height: 115%;">Let’s fast forward to the 2000s; 2010 to be precise. Jon Murphy QPM is appointed as the new Chief Constable of Merseyside Police and seeks to implement a strategy called ‘Just Talk.’ The idea is that uniformed officers stop and speak to people about everyday issues rather than stopping them and asking them to account for themselves. The Police Minister the Right Honourable Nick Herbert MP also espouses returning to the values of policing developed by Peel. So why does policing seem to be caught in this cycle of late modernity whereby reform is repeated quickly over a short time period and seem to return to the same issue – the standard and manner of service to the public.</span></div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: 12pt; line-height: 115%;">Some of the reasons are politicisation of policing; new governments with new agendas; crises in policing resulting in a lack of confidence; a focus on performance and ticking boxes, rather than dealing with people as people and finally, a lack of understanding of what citizens or communities want or expect from the police. This is not an easy nut to crack as there are too many distractions in modern day society. Or are there? We have the EDL – Rowan and Mayne had large scale disturbances in their time. We have changes in government and a lack of clarity on the Big Society – yet political turmoil in the 1800s resulted in changes of policy and personnel on a much larger scale.</span></div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: 12pt; line-height: 115%;">It is also too easy to say that inconsistency is down to poor leadership. Many leaders of the modern police force have a focus on their career rather than policing communities, but whose fault is that? </span><br />
<br />
<span style="font-size: 12pt; line-height: 115%;"> </span></div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: 12pt; line-height: 115%;">The bigger worry, is whether those identified by Woodcock and Hirst, the front line personnel who are responsible for direct communication with citizens, have the skills and abilities to be able to ‘Just Talk’ or more importantly develop a passion for customer service. This will become a bigger issue once police forces start to recruit again and the Y Generation starts to play a bigger role in policing our society, especially as many forces have disbanded their training schools and academies to cope with the cuts.</span></div><div class="MsoNormal" style="color: blue; font-family: "Trebuchet MS",sans-serif;"><span style="font-size: 12pt; line-height: 115%;">As outsourcing starts to play a bigger part in policing there is a clear need for some form of regulation to ensure consistency in delivery, especially in relation to training recruits. It will be interesting to see what part NPIA, or what is left of it, will play in the development of police recruits in the future. Bring on the next generation</span></div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-76390312822261738592011-02-14T10:12:00.000-08:002011-02-14T10:12:14.766-08:00Chicago Police Chief defends his strategy<div class="ecxMsoNormal" style="font-family: "Trebuchet MS",sans-serif;"><span style="font-size: 12pt; line-height: 115%;">The passage of time does not seem to help to solve the issues being faced by Chicago Police. Rarely does a week go by without negative comment or tit for tat media communication about internal politics, external programmes and strategies and Police Superintendent who appears to be under fire from the politicians and his own staff.</span></div><div class="ecxMsoNormal" style="font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="ecxMsoNormal"><span style="font-family: Verdana,sans-serif; font-size: 12pt; line-height: 115%;"><span style="font-family: "Trebuchet MS",sans-serif;">This is a letter published in September 2010 in which Superintendent Weiss found it necessary to defend his tactics, decisions and actions as well as comment of the lack of support from staff associations.</span> - </span><b><a href="http://tinyurl.com/6glqhx2" target="_blank">http://tinyurl.com/6glqhx2</a>. </b></div><div class="ecxMsoNormal"><br />
</div><div class="ecxMsoNormal" style="font-family: "Trebuchet MS",sans-serif;"><span style="font-size: 12pt; line-height: 115%;">This letter is fascinating from two points. Firstly, Superintendent Weiss defends the action taken against former police officer William Cozzi who is caught on CCTV beating a man shackled to a wheelchair with a leather weighted start called a sap.. This assault, viewable on You Tube, not only shows the assault, but shows four other officers standing watching the beating taking place. None of the officers step forward to stop the assault. Cozzi later appeared before a discipline committee and was found guilty of numerous charges. His punishment, as a result of a review of his previous good and meritorious conduct, was a two year suspension. It seems that the case was later picked up by a civil court and Cozzi received a 40 month prison sentence. The issue is that the police of Chicago seem to put the blame for this on the shoulders of Superintendent Weiss who, they allege, referred this case to the FBI. </span></div><div class="ecxMsoNormal" style="font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="ecxMsoNormal" style="font-family: "Trebuchet MS",sans-serif;"><span style="font-size: 12pt; line-height: 115%;">In the letter detailed above Weiss refutes this allegation, stating that he <i>“...forwarded the internet link of the footage to the Special Agent in Charge for the FBI in Chicago and asked him if he had seen it. I did not "refer" the case in any sense of the word to the FBI or the U.S. Attorney’s Office. In fact, the U.S. Attorney’s Office had already been investigating the matter.” </i></span></div><div class="ecxMsoNormal" style="font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="ecxMsoNormal" style="font-family: "Trebuchet MS",sans-serif;"><span style="font-size: 12pt; line-height: 115%;">The interesting point is why does the Superintendent have to justify his actions? Certainly there have been blogs from rank and file officers who feel that Weiss ‘does not have their backs’, but what message would it send to the people of Chicago, the people that Weiss is sworn to service, if he was to support the beating meted out by Cozzi and viewable by thousands on You Tube? (This clip has had in excess of 10,000 hits.)</span></div><div class="ecxMsoNormal" style="font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="ecxMsoNormal"><span style="font-size: 12pt; line-height: 115%;"><span style="font-family: "Trebuchet MS",sans-serif;">The second issue relates to the Superintendents strategy of dealing with gang crime. I have mentioned in previous blogs about the unhappiness of rank and file officers when the Superintendent ‘tricked’ gang members into meeting him </span>- </span><b><a href="http://tinyurl.com/62wjow5" target="_blank">http://tinyurl.com/62wjow5</a>.</b></div><div class="ecxMsoNormal"><br />
</div><div class="ecxMsoNormal" style="font-family: "Trebuchet MS",sans-serif;"><span style="font-size: 12pt; line-height: 115%;">The gang members were warned that if they continued their criminal activities they would face all law enforcement opportunities that were available. Once again the rank and file posted blogs showing their lack of support for Weiss’s strategy, a strategy supported by academic research and tried elsewhere. However, today the Chicago Sun Times has published an article which details a 40% reduction in gang related murders. The article also states that civic leaders who were also critical of the strategy were ‘unavailable for comment.’</span></div><div class="ecxMsoNormal" style="font-family: "Trebuchet MS",sans-serif;"><br />
</div><div class="ecxMsoNormal" style="font-family: "Trebuchet MS",sans-serif;"><span style="font-size: 12pt; line-height: 115%;">Leadership is about making decisions, sometimes tough decisions, and taking risks. Despite the support of one detective who wrote to the Chicago Tribune (16.9.10) it appears that Weiss had had to lead Chicago PD in a hostile environment. Perhaps this is best evidenced by the Mayoral candidates who have pledged to remove Weiss should they be elected.</span></div><div class="ecxMsoNormal" style="font-family: "Trebuchet MS",sans-serif;"><span style="font-size: 12pt; line-height: 115%;">There is no doubt that leadership, particularly leading a modern police force in a modern society is a complex issue. But maybe it just boils down to a judgement call of doing what feels right.</span></div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com2tag:blogger.com,1999:blog-6420971046637271545.post-37468311070486615282011-02-05T03:54:00.000-08:002011-02-05T03:54:55.246-08:00New York Post comments on demise of community policing in Chicago<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-GB</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"
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<div class="MsoNormal">This article, published by The New York Post on 8.1.11 refers to the demise of community policing in Chicago - <a href="http://tinyurl.com/4pmaelg">http://tinyurl.com/4pmaelg</a>.<span> </span>The article asks whether Community Policing is an effective strategy that needs to be revitalised, or whether it is public relations gimmick that should be phased out.<span> </span>The article describes Community Policing as emphasising citizen involvement and preventative action.<span> </span>This question at best can only be described as naïve, at worst plain stupidity.<span> </span></div><div class="MsoNormal">The article refers to the fact that crime levels have reduced in Chicago, but the perception of the public is that crime is rising.<span> </span>This is a fact that is replicated the world over, but is not something that the police alone are responsible for.<span> </span>Certainly core responsibilities for the police remain crime prevention and detection, however, the important fact is how they address this.<span> </span>Since the time of Peel and the policing style that he advocated, a close liaison with communities has been an essential element of policing.<span> </span>Police reformers such as OW Wilson and Herman Goldstein in USA and former Chief Constable John Alderson in UK have shown that community policing styles have a huge benefit when it comes to levels of public support and confidence in the police.<span> </span>This is supported by research carried out by the UK Home Office resulting in the development of the Reassurance Policing project in the mid-2000s.<span> </span></div><div class="MsoNormal" style="text-align: justify;">Professor Nick Tilley stated that Reassurance policing is a response to the acknowledgement that anxiety about crime has not dropped in ways commensurate with the actual falls in volume crime since the mid-1990s in Britain. It is suggested that local fear of crime is a function of signals that are read by residents indicating that there are high levels of crime and disorder and that the risk of being a victim of crime is high.<span> </span>This would suggest that community policing and engaging with communities is essential if the public are to be convinced that there is a reduced likelihood of them becoming a victim of crime.<span> </span>This is supported by a line from the evaluation of the Reassurance Project carried out by the Home Office -“Interventions at a community level, much smaller than the whole of a Police Basic Command Unit or Local Authority area, can have significant sustained impact on improving the quality of life in these ‘micro areas’” </div><div class="MsoNormal" style="text-align: justify;">Perhaps the New York Times has asked the wrong question.<span> </span>The question should be ‘Are there communities out there to be policed?’<span> </span>Yes there are people who live in close proximity within a geographically defined area, but are they a community?<span> </span>There was a comment on the UK radio yesterday where the caller stated that people live in neighbourhoods, but they are no longer communities.<span> </span>Communities suggest that the people have an intrinsic interest in the area and each other.<span> </span>But how many people actually talk to their neighbours let alone take an interest in what they are doing?<span> </span>This seems to strike a discord with the New York Times piece that states that engagement with Community Cops is poor with only one or two people attending some of the meetings.<span> </span>This is a key part of the Chicago Alternative Policing Strategy (CAPS) that is highly thought of in the UK.<span> </span>However, my experience is that the public do not necessarily want to meet with police unless they have a specific issue or it is a time of crisis.</div><div class="MsoNormal" style="text-align: justify;">But this does not mean that the police should just turn around and give up.<span> </span>People pay for their policing, so maybe it is time for a different strategy, one that encourages the citizens to take some responsibility for policing themselves and rely less on low level policing intervention. Perhaps this way citizens would have a vested interest in understanding crime levels and would glean a more accurate perception of crime levels.</div><div class="MsoNormal" style="text-align: justify;"><br />
</div><div class="MsoNormal" style="text-align: justify;">I guess this is where the UK governments Big Society project comes in.<span> </span>However, it is not yet ‘bobbing the boat’ of the British public.<span> </span>Indeed in a political ‘stamping of feet tantrum’ Liverpool City Council has withdrawn from the project.<span> </span>Not the best of starts.</div><div class="MsoNormal" style="text-align: justify;">What is needed is creative leadership that is willing to take some risks.<span> </span>The work of Milwaukee and Green Bay and their innovative practices seems to be paying dividends.<span> </span>The introduction of receptacles in police stations for dumping prescription drugs is a way that shows that the police have an interest in preventing harm within their neighbourhoods.<span> </span>It is a way to bring people into a police environment in a non-confrontational situation that gives the police an opportunity to speak to people and build relationships and networks.<span> </span>A recent article in the British press commented on how police in one area are refusing to go into a park at night as it is too dark and is a health and safety risk.<span> </span>I accept that the true facts may be distorted in order to make good copy, however, at a base level, this is a great opportunity for the police in that area to engage with the citizens and develop a solution – I think that is called problem oriented policing.<span> </span></div><div class="MsoNormal" style="text-align: justify;"><br />
</div><div class="MsoNormal" style="text-align: justify;">And so back to Professor Goldstein, the creator of problem oriented policing.<span> </span>In a recent interview he told me that the police should always refer back to their core role.<span> </span>Maybe it is time for citizens to work with police to see how that role can be developed to support each other.</div><b></b>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com4tag:blogger.com,1999:blog-6420971046637271545.post-26198167886187754762011-01-22T02:09:00.000-08:002011-01-22T02:09:43.595-08:00Words of wisdom<div class="MsoNormal">A good friend wrote to me today and said <b>'good customer service, a bit like good people management and diversity, fall off the agenda when everyone's in their survival mode.'</b> How true this is. I look at a number of the organisations that I am working with and they are well into survival mode and in many cases this is resulting in a reduced focus on customer satisfaction and diversity. This is after all the easiest area to get rid of. The fallout from this is that people are losing their livelihood. Some of these people have worked loyally for many years and have become subject matter experts. I am sure that the future for many of them looks bleak. </div><div class="MsoNormal"><br />
</div><div class="MsoNormal">I think that most people would accept that cuts have to be made, but there are two considerations from my point of view. Firstly, what are organisations doing to rid themselves of those people who are being paid a salary but do not contribute to the organisation and secondly, how are they dealing with people who are about to be given bad news?</div><div class="MsoNormal"><br />
</div><div class="MsoNormal">This is where the customer focus needs to be turned inwards. There should be a personal touch with someone passing on the bad news in person supported by a letter that gives a full explanation of the following processes. The police in particular have not been in this position before and I was party to a seminar in London recently where the question was asked <b>'do the police have the leadership and management skills to be able to handle what is coming?' </b><br />
<br />
When stories abound of staff being given unsigned letters that have cut and pasted from other letters; or people being made to do the walk of shame whereby they walk passed colleagues, get told they are losing their jobs and have to walk passed the same colleagues, the answer must be '<b>No.' </b>Ultimately you are left with two sets of people; those who are going and those who are staying. Both need support and motivation as roles, processes and jobs change. </div><div class="MsoNormal"><br />
</div><div class="MsoNormal">A more poignant question may be to ask whether the HR 'professionals' have had any customer service training? So maybe when organisations are in survival mode they need to retain their customer service and save some of it for the people who are trying to survive?</div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-68283942946467538382011-01-17T10:31:00.000-08:002011-01-17T10:31:45.458-08:00Customer Service - is it too much to ask for?<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-GB</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"
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</style> <![endif]--> <div class="MsoNormal">It seems that in these days of austerity that customer service is playing an increasingly important role.<span> </span>This is not just in terms of building trust and customer loyalty, but in improving relationships and, especially in policing, community engagement.</div><div class="MsoNormal"><br />
</div><div class="MsoNormal">But is customer service too much to ask for?<span> </span>As part of my studies I have been writing letters to senior people in private and public life including Mayors, police chiefs, politicians, all manner of people.<span> </span>Most major organisations have policies for acknowledging communication whether it is by e-mail or snail mail, and yet it is surprising how many do not have the common courtesy to say <i>'we have received your letter/email and will respond in due course.'<span> </span></i>The dilemma is do you re write and run the risk of annoying the person, or do you hold tight and hope that one day they will have the inclination to reply.<span> </span></div><div class="MsoNormal"><br />
</div><div class="MsoNormal">Research indicates that communities like nothing more to hear from the police.<span> </span>They want to know what is going on in their neighbourhood and who has been arrested, who has been convicted, should they be worried.<span> </span>Communication is a vital part of modern day policing and it is not as if we do not have the channels to communicate with.</div><div class="MsoNormal"><br />
</div><div class="MsoNormal">I have just had a fascinating conversation with my friend Peter Olsen from Peabody Police in Massachusetts.<span> </span>His thoughts on the use of social media include seeking ways to use Apps such as Twitter, Facebook and Four Square relate to the use of GPS to identify where cops are so that the public can speak to them.<span> </span>This is something that has been looked at for some time and many forces across the world are using social media sites to get out their messages to the e-community.<span> </span>But how many are using social media to say to the public ‘<i>Hi. This is where I am, come along and say hello.’</i></div><div class="MsoNormal"><br />
</div><div class="MsoNormal">Now I can hear the arguments raging that you don’t want to let the public know where you are as you may well become a target.<span> </span>But surely, being visible is what policing is about? Speaking to people is what policing is about.<span> </span>How on earth do we expect to gain the respect and confidence of the public if we hide from them?<span> </span>Ok, that may be an over exaggeration, but we have to acknowledge that we are in a service where the people want to interact with the local cops or PCSOs.<span> </span>They want to be able to feel safe when they go about their business.</div><div class="MsoNormal"><br />
</div><div class="MsoNormal">As Peter says, we are heading to a whole new ball game in terms of communication over the next ten years. Using GPS locators, many of which are in iPhones or Android phones, will play an increasingly relevant role in society as a whole.</div><div class="MsoNormal"><br />
</div><div class="MsoNormal">But, maybe we could make a start by sending a reply to an email or letter and letting people know that we are still out there and we still care.</div><div class="MsoNormal"><br />
</div><div class="MsoNormal"><i>Footnote – I recently wrote to the Mayor of Chicago Richard Daley to inform him that I had come across some interesting fact relating to his father, who was also the Mayor of Chicago some years ago.<span> </span>Not only did I get a card saying ‘thanks for the letter’ but I also received a signed book of photographs of Chicago.<span> </span>Now that is good customer service</i>.</div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-66489596649876228822011-01-11T13:35:00.000-08:002011-01-11T13:35:15.104-08:00Trouble brews in Chicago PD<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-GB</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"
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</style> <![endif]--> <div class="MsoNormal">This link refers to an article in the Chicago Sun Times entitled <b>Mr Popularity will have big shoes to fill</b></div><div class="MsoNormal" style="color: blue;"> http://tinyurl.com/5u7j44r.</div><div class="MsoNormal"> </div><div class="MsoNormal">The article refers to the current head of Chicago Police Superintendent Jody Weiss.<span> </span>Supt Weiss is famous for two reasons.<span> </span>First, he is only the second Supt to be appointed as head of Chicago PD who is not a Chicago officer and secondly, stories of his unpopularity with his troops are manifest. There are many blogs and SM commentaries on the actions of Supt Weiss and how the officers dislike his methods.</div><div class="MsoNormal"> </div><div class="MsoNormal">However, there is an interesting comparison with the only other external candidate to make it to Supt in charge of Chicago.<span> </span>OW Wilson was appointed to the post in 1960 after leading the police in Wichita.<span> </span>To cut a long story short, he was head hunted by the Mayor of the time Richard Daley.<span> </span>Spookily, the Mayor who appointed Weiss is the son of this Mayor and is also called Mayor Daley.</div><div class="MsoNormal"> </div><div class="MsoNormal">Both Wilson and Weiss were appointed to address issues of corruption, integrity and ethical policing issues. But what perhaps separates the two men is their credibility.<span> </span>Wilson had been a police chief in two other forces prior to Chicago and had spent time as an academic ensuring that police recruiting and studying standards were improved.<span> </span>He was a creative and innovative man and was willing to try out new ideas, some of which were developed by his mentor August Vollmer, himself a former police chief and academic.<span> </span>In order to ensure that he was able to gain speedy results, Wilson established a small network of trusted people to get to the root causes of the corruption.<span> </span>Amongst these was Prof Herman Goldstein the creator of Problem Oriented Policing.</div><div class="MsoNormal"> </div><div class="MsoNormal">Wilson displayed great leadership and dealt with issues that threatened not only Chicago, but also the USA as a nation.<span> </span>His dealings with Martin Luther King area an example of this.<span> </span>But Wilson always had time for the troops.<span> </span>He would often call patrol officers to his office and ask them how things were going.<span> </span>He would listen, not something that police leaders are renowned for.</div><div class="MsoNormal"> </div><div class="MsoNormal">Supt Weiss on the other hand is a former FBI agent.<span> </span>The fact that he is not a sworn officer appears to have upset police officers, especially when he attended an even wearing uniform.<span> </span>He has used unusual tactics when dealing with the Chicago gang culture, luring them to a meeting and then trying to negotiate with them<span> </span>Hi tactics for dealing with the alleged brutality of Chicago police have also been criticised.<span> </span>And yet this newspaper article gives Supt Weiss a fair hearing commenting on a number of his successes.</div><div class="MsoNormal">However, Weiss seems to be short of people to defend him and all four candidates for the role of Mayor of Chicago seem bent on removing him.<span> </span>I wonder whether this is politicisation in order to gain votes or do the Mayors have hard and fast evidence that they can provide a suitable Chief who is able to deal with the multitude of issues that beset Chicago Police.</div><div class="MsoNormal">Perhaps a bigger question will be is this a lesson that we in the UK should learn from as we head towards elected commissioners?</div><div class="MsoNormal"><br />
</div><div class="MsoNormal">One thing is for sure.<span> </span>Anyone who is willing to tackle poor standards of policing in any city is deserving of some credit. How many of us would be willing to take up that challenge knowing that we would not have the support of the rank and file no matter what we did? <span> </span>I for one take my hat off to Supt Weiss and would wish him well for the future.</div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-85747452647912210742011-01-11T00:17:00.000-08:002011-01-11T00:17:53.198-08:00Increase in USA law enforcement fatalities<div class="MsoNormal">This link relates to a serious increase in the deaths of law enforcement officers in USA during 2010 http://tinyurl.com/23kbmmv. </div><div class="MsoNormal"><br />
</div><div class="MsoNormal">In total a staggering 162 officers died during the course of their duties. A total of 73 officers died as a result of traffic incidents 16 of which were struck by vehicles whilst outside their police vehicle. a total of 61 officers died from firearms incidents with an astonishing 20% being multiple fatality shootings with five incidents alone accounting for the deaths of ten officers. The report gives statistical details of how the officers were killed and has a memoriam section remembering a number of the officers. </div><div class="MsoNormal"> </div><div class="MsoNormal">I recall the four officers shot and killed in late 2009 in Lakewood Washington State while they drank coffee in a restaurant. I remember this as I recall doing just the same in Green Bay Wisconsin with my friends Lt Bill Bongle and Officer Dave Schmitz. Like the Lakewood officers we were sat in uniform and Bill and Dave wore their protective vests. This is something that cops all over the world do without a thought that someone will walk in and shoot them.</div><div class="MsoNormal"> </div><div class="MsoNormal">The sad events in Arizona have raised the fear that there are right wing activists who are ready and willing to fight the state, and cops are easy targets. Of the officers killed by shooting in 2010 twelve were killed in ambush style attacks. Only a day ago I was sent a training video from May of 2010 in West Memphis that showed two officers making a routine stop when a young boy gets out of the vehicle and murders the two officers. The man giving the commentary is a police Chief and the father of one of the two officers. The boy and his father, who was driving the vehicle, were known as 'Sovereign Citizens'. These are people who do not recognise the government’s authority to impose laws or taxes. These are extremists who appear to be waging a war on the US government and authority and they appear to be a derivative of the Posse Comitatus movement that still exists today.</div><div class="MsoNormal"> </div><div class="MsoNormal">The irony of this is that the Posse Comitatus practice can be traced back to medieval times in the UK. During the 1800s Magistrates had the power by ancient statute to 'raise the power of the county' against sudden commotions. In practice the Posse Comitatus would consist of loyal and trustworthy farmers and gentry. </div><div class="MsoNormal"> </div><div class="MsoNormal">The Posse Comitatus developed to the point where they became recognised as Special Constables recruited largely from the 'propertied classes’. Mobilisation was generally as a result of an emergency, for example, 900 Specials were raised in 1810 to prevent disturbances in London as a result of the incarceration of Sir Francis Burdett. The Specials remained on duty for ten days.Sadly, the Posse Comitatus of today dishonors those people by twisting their good name and attacking the state in another continent.</div><span style="color: black;"></span><br />
<div class="MsoNormal"></div><div class="MsoNormal"> </div><div class="MsoNormal">Irony in the extreme</div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-47799044727251415412011-01-06T10:06:00.000-08:002011-01-06T10:06:49.288-08:00The police v customer service<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-GB</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"
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</style> <![endif]--> <div class="MsoNormal">Despite the current government deleting the Policing Pledge and Confidence Targets from the police dictionary, the recognition of the requirement to deliver excellent customer service lives on.</div><div class="MsoNormal"> </div><div class="MsoNormal">Only this week the Mail and many Social Media sites have been extolling the virtues of Greater Manchester Police for their use of customer service champions John Lewis in order to teach their staff how to talk to customers.<span> </span>Late 2010 Consultants Procter produced their <b>'One voice for a responsive policing document' </b>following a customer service forum with leading police officers and members of the Home Office.<span> </span>The document states that 'the initial conclusion... is that the police service needs to increase its focus on creating a virtual circle of responsive policing to deal with the dual challenges of public dissatisfaction...and budget cuts.'<span> </span>The document concludes that 'regardless of Government targets or league tables the good forces have focused on improving their service to the public because it was the right things to do and not because they could tick a box.'</div><div class="MsoNormal"> </div><div class="MsoNormal">Certainly customer service gurus will tell you that complaint systems are important as they enable an organisation to learn.<span> </span>In essence they are free feedback systems. But how many organisations have equally defined positive feedback systems that enable customers to say 'thanks, you did a great job.'?</div><div class="MsoNormal"> </div><div class="MsoNormal">The WOW! Awards is a goo example of how a simple idea can have a big impact on organisational positivity.<span> </span>The idea is that an organisation purchases a low cost licenece from this not for profit organisation and then with The WOW! Awards to develop a system that enables customers to say thanks in a very unbureaucratic manner.<span> </span>This system is ideal for policing as it enables police officers and police staff to gain recognition for outstanding work that may otherwise go unrecognised.</div><div class="MsoNormal"> </div><div class="MsoNormal">Take a look at standard of the nominations from Green Bay Police Department in USA, or check out the national awards won by Merseyside Police.<span> </span>And the use of WOW! is spreading through policing with Durham and West Yorks joining from UK and Peabody in Massachusetts in USA.</div><div class="MsoNormal"> <span></span> </div><div class="MsoNormal">Research has shown that being positively 'stroked' can increase people’s willingness to try that bit harder.<span> </span>To go that extra mile.<span> </span>The police were once described as 'the band aid on society.'<span> </span>Maybe the Government is trying to remove the band aid because it costs too much, but the evidence suggests that in order to gain the support of communities the police need to communicate with them in a positive manner.<span> </span>What better way is there to acknowledge this than by saying 'WOW!, that was great service'</div><div class="MsoNormal"><br />
</div><div class="MsoNormal">Procter can be contacted at <span style="color: #351c75;">www.procter.co.uk</span></div><div class="MsoNormal">The WOW! Awards can be contacted at <span style="color: #351c75;">www.thewowawards.co.uk</span><span style="background-color: #351c75;"></span><span style="background-color: #eeeeee;"></span></div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0tag:blogger.com,1999:blog-6420971046637271545.post-36087022541751082602011-01-03T03:39:00.000-08:002011-01-03T03:39:33.604-08:00Police and Firearms<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:TrackMoves/> <w:TrackFormatting/> <w:PunctuationKerning/> <w:ValidateAgainstSchemas/> <w:SaveIfXMLInvalid>false</w:SaveIfXMLInvalid> <w:IgnoreMixedContent>false</w:IgnoreMixedContent> <w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText> <w:DoNotPromoteQF/> <w:LidThemeOther>EN-GB</w:LidThemeOther> <w:LidThemeAsian>X-NONE</w:LidThemeAsian> <w:LidThemeComplexScript>X-NONE</w:LidThemeComplexScript> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> <w:DontGrowAutofit/> <w:SplitPgBreakAndParaMark/> <w:EnableOpenTypeKerning/> <w:DontFlipMirrorIndents/> <w:OverrideTableStyleHps/> </w:Compatibility> <m:mathPr> <m:mathFont m:val="Cambria Math"/> <m:brkBin m:val="before"/> <m:brkBinSub m:val="--"/> <m:smallFrac m:val="off"/> <m:dispDef/> <m:lMargin m:val="0"/> <m:rMargin m:val="0"/> <m:defJc m:val="centerGroup"/> <m:wrapIndent m:val="1440"/> <m:intLim m:val="subSup"/> <m:naryLim m:val="undOvr"/> </m:mathPr></w:WordDocument> </xml><![endif]--><!--[if gte mso 9]><xml> <w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true"
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</style> <![endif]--> <div class="MsoNormal">The UK has a lot to thanks Sir Robert Peel for, but one of his best decisions was not to arm the English Police.<span> </span>Peel was influential in the development of the Royal Irish Constabulary, a force based on paramilitary principles whereby the officers were armed and lived in barracks. The RIC model was used as a basis for the development of policing in India which at that time was a part of the British Empire. However, Peel wanted the Metropolitan Police in London to be less confrontational, so they were armed with a rattle and a baton that had to be kept hidden. </div><div class="MsoNormal"> <span> </span></div><div class="MsoNormal">It is a myth to state that the police in the UK have never been armed.<span> </span>Some inspectors in the 1800s were armed with a pistol and when the occasion arose some staff were armed with a sabre.<span> </span>However, over the years the carrying of firearms became less and less.<span> </span>I can remember when I first started my police career some 30 years ago that there was a large safe in our Divisional HQ that contained firearms, but I was never too sure whether they were actually used.</div><div class="MsoNormal"> </div><div class="MsoNormal">Following a number of high profile shooting incidents most, if not all police forces in the UK, have an operational firearms capability.<span> </span>In my old force we would usually have six double crewed vehicles with officers armed with a sidearm and an MP5.<span> </span>A number would have carried a less than lethal option until Taser became common place.<span> </span>Now there are a number of 'non forearms' officers that carry Tasers.<span> </span>The rest carry CS gas spray.</div><div class="MsoNormal"> </div><div class="MsoNormal">Of course, the weapons and training are of an extremely high calibre (sic).<span> </span>I have trained with the Armed Response Officers and have seen them in action.<span> </span>They are extremely professional and I take my hat off to them.</div><div class="MsoNormal"></div><div class="MsoNormal"><br />
</div><div class="MsoNormal">However, I recall being on an official police visit to India and having armed police officers wherever we went.<span> </span>I spoke to one of the officers who was carrying an old World War Two Enfield rifle.<span> </span>When I looked at it the bolt and the rest of the weapon was rusted solid.<span> </span>The best that it could have been used for was to club someone!</div><div class="MsoNormal"> </div><div class="MsoNormal">We sometimes forget how fortunate we are to have so few firearms incidents in the UK, especially those involving police officers.<span> </span>Police officers in the USA face the threat of firearms being used against them on a daily basis.<span> </span>I would ask you to spare a thought for two female officers killed in the line of duty in the past week.</div><div class="MsoNormal"> </div><div class="MsoNormal">Jillian Michelle Smith from Arlington was killed in the line of duty when she attended a domestic abuse call.<span> </span>The offender returned to the house and began shooting.<span> </span>This officer died protecting a child from being hurt.<span> </span>Deputy Sheriff Suzanne Hooper was killed in the<span> </span>line of duty in Clark County when she and colleagues attended a call to a man shooting from his caravan.<span> </span></div><div class="MsoNormal"> </div><div class="MsoNormal">The deaths of these officers, whilst tragic, should be a timely reminder of the threat that all police officers, wherever they are, face on a day to day basis.</div>deepbluelighthttp://www.blogger.com/profile/13484139435717211865noreply@blogger.com0